Shipping & Returns

Potential delivery delays due to the Coronavirus, Covid-19 Virus. 

Due to the current government guidelines in regard to the ongoing Covid 19 pandemic, you may experience some delays in receiving your orders.

Some of our team here in the UK are currently working remotely from our homes but are here to help with any queries. If you have any questions regarding your order, please Contact Us for help.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a refund (shipping not included). We'll provide a returns label if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, please use the return request facility that can be found within your accounts order history. If you checked out as a guest please Contact Us with your order number and details about the product you would like to return. We will respond quickly with an RMA number and form, with instructions for how to return items from your order.

 

After you receive your RMA, ship your product via a guaranteed, trackable shipping service (UPS, FedEx) to the address provided with the RMA.

Th return must have an RMA number clearly marked on the outside of the shipping box.
Products must be returned in new condition, shipped in the original packing material with power supply, to qualify for a refund. Worn or abused products or products that are missing accessories will be subject to a 20% restocking fee and/or store credit only.

We reserve the right to deny a return in the case of excessive wear.

The return shipping method must include tracking and a declaration of the full value to protect against lost shipments.
Return shipping cost is the responsibility of the customer unless the return is a result of our error (you received an incorrect or defective item.)

After receiving an RMA number, the customer must return the associated item immediately and it must arrive at our facility within 7 days. Returns may be denied if returned more than 7 days after an RMA is requested.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

For warranty repairs, please see below.


Shipping

Our USA store ships exclusively to addresses in the USA from our warehouse in Delaware. 

Unfortunately we have had to suspend shipments cross border into Canada from our US store due to severe disruption to the USPS service and some UPS standard shipments receiving inflated duty and processing fees that have prevented delivery. 

We continue to offer shipping to Canada from our UK store https://shop.thegigrig.com. Taxes will not be charged on purchases at checkout but may attract duty and fees when processed at the Canadian Border. These are the responsibility of the customer.

We can ship to virtually any address in the world from our UK based store https://shop.thegigrig.com. Please note that some products do not feature on both stores due to licensing or import/ export restrictions.

Estimated delivery dates will be provided for out of stock items. We endeavour to provide the most accurate estimate possible however dispatch times may be extended due to unforeseen production or logistic delays.

Please allow 48hrs for digital delivery of Custom Power Path orders. Orders placed for this service after 12pm (GMT) on a Friday will be processed Next Working Day (Monday with the exception of public Holidays). If you fail to receive your diagram, please first check your junk mail folder of the email address provided. If you still have not received it, please get in touch to let us know support@thegigrig.com 

 

Warranty


The GigRig warrants their own products to be free from defects in material and workmanship for a period of 2 years from the original date of purchase. If the product fails within the warranty period, The GigRig will repair or, at our discretion, replace the product and cover the cost of return shipping to the original purchaser. If the 2 year warranty has expired, The GigRig can repair units for a reasonable cost, depending on the damage.

 

Other brand products sold by the The GigRig come with a 12 month warranty against manufacturer defects.

 

Exclusions

 

This warranty covers defects in manufacturing discovered while using this product as recommended by The GigRig. This warranty does not cover loss or theft, nor does the coverage extend to damage caused by misuse, abuse, unauthorized modification, improper storage, lightning, or natural disasters. Damage caused by any of the above circumstances may result in a non-warranty repair fee.

 

Limits of Liability

 

In the case of malfunction, the purchaser’s sole recourse shall be repair or replacement, as described in the preceding paragraphs. The GigRig will not be held liable to any party for damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In no event will The GigRig be liable for more than the amount of the purchase price, not to exceed the current retail price of the product. The GigRig disclaims any other warranties, express or implied. By using the product, the user accepts all terms herein.