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Shipping & Returns

Potential delivery delays due to the Coronavirus, Covid-19 Virus.

 

Due to the current government guidelines in regard to the current pandemic, our goods are taking slightly longer than usual to arrive at our warehouse you may also experience some delays in receiving your orders. As of January 6th 2021 the UK is in National Lockdown and people are required to stay home for all but essential tasks.

Current advice states the mail services will remain open but some delays are to be expected.

Our team here in the UK are currently working remotely from our homes but are here to help with any queries. If you have any questions regarding your order, please Contact Us for help.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Our USA store ships exclusively to addresses in the USA from our warehouse in Delaware. 

Unfortunately we have had to suspend shipments cross border into Canada from our US store due to severe disruption to the USPS service and some UPS standard shipments receiving inflated duty and processing fees that have prevented delivery. 

We continue to offer shipping to Canada from our UK store https://shop.thegigrig.com. Taxes will not be charged on purchases at checkout but may attract duty and fees when processed at the Canadian Border. These are the responsibility of the customer.

We can ship to virtually any address in the world from our UK based store https://shop.thegigrig.com. Please note that some products do not feature on both stores due to licensing or import/ export restrictions.

Estimated delivery dates will be provided for out of stock items. We endeavor to provide the most accurate estimate possible however dispatch times may be extended due to unforeseen production or logistic delays.

Please allow 48hrs for digital delivery of Custom Power Path orders. Orders placed for this service after 12pm (GMT) on a Friday will be processed Next Working Day (Monday with the exception of public Holidays). If you fail to receive your diagram, please first check your junk mail folder of the email address provided. If you still have not received it, please get in touch to let us know support@thegigrig.com 

 

Warranty


The GigRig warrants their own products to be free from defects in material and workmanship for a period of 2 years from the original date of purchase. If the product fails within the warranty period, The GigRig will repair or, at our discretion, replace the product and cover the cost of return shipping to the original purchaser. If the 2 year warranty has expired, The GigRig can repair units for a reasonable cost, depending on the damage.

 

Other brand products sold by the The GigRig come with a 12 month warranty against manufacturer defects.

 

Exclusions

 

This warranty covers defects in manufacturing discovered while using this product as recommended by The GigRig. This warranty does not cover loss or theft, nor does the coverage extend to damage caused by misuse, abuse, unauthorized modification, improper storage, lightning, or natural disasters. Damage caused by any of the above circumstances may result in a non-warranty repair fee.

 

Limits of Liability

 

In the case of malfunction, the purchaser’s sole recourse shall be repair or replacement, as described in the preceding paragraphs. The GigRig will not be held liable to any party for damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In no event will The GigRig be liable for more than the amount of the purchase price, not to exceed the current retail price of the product. The GigRig disclaims any other warranties, express or implied. By using the product, the user accepts all terms herein.