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Shipping & Returns

 

 

Christmas 2019

 

Our Office will be closed for the Christmas period from 2.00 pm GMT, 23rd December 2019 through to 10.00 am GMT 2nd January 2020.

 

We assure you that all of your emails will be answered on our return to the office.

 

We are happy to inform you that the online store will remain open to receive your orders over the Holidays. We will begin processing your once we are back in the office.

 

 

 

When are your last order dates for Christmas 2019?

 

We will be scheduling the dispatch of in stock orders up until Mid-day GMT Friday 20th December 2019. 

Please note that whilst we will do everything we can to ensure your order arrives with you within the expected time-frame, we cannot guarantee this.

There may be delays in the estimated dispatch dates due longer processing times at US Customs for our Stock shipments to our US Warehouse. 

There may also be longer delivery times due the increased volume of packages in the delivery network. 

If you have any questions regarding your order, please Contact Us for help.

Orders placed after mid-day GMT on Friday 20th December will be scheduled from week commencing 2nd January 2020.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Our USA store ships exclusively to addresses in the USA and Canada from our base in Connecticut.  We can ship to virtually any address in the world from our UK based store https://shop.thegigrig.com. Please note that some products do not feature on both stores due to licensing or import/ export restrictions.

Estimated delivery dates will be provided for out of stock items. We endeavour to provide the most accurate estimate possible however despatch times may be extended due to unforseen production or logistic delays.

Please allow 48 hrs for digital delivery of Custom Power Path orders. Orders placed for this service after 12pm (GMT) on a Friday will be processed Next Working Day (Monday with the exception of public Holidays). If you fail to receive your diagram, please first check your junk mail folder of the email address provided. If you still have not received it, please get in touch to let us know support@thegigrig.com 

 

Warranty

 


The GigRig warrants their own products to be free from defects in material and workmanship for a period of 2 years from the original date of purchase. If the product fails within the warranty period, The GigRig will repair or, at our discretion, replace the product and cover the cost of return shipping to the original purchaser. If the 2 year warranty has expired, The GigRig can repair units for a reasonable cost, depending on the damage.

 

Other brand products sold by the The GigRig come with a 12 month warranty against manufacturer defects.

 

Exclusions

 

This warranty covers defects in manufacturing discovered while using this product as recommended by The GigRig. This warranty does not cover loss or theft, nor does the coverage extend to damage caused by misuse, abuse, unauthorized modification, improper storage, lightning, or natural disasters. Damage caused by any of the above circumstances may result in a non-warranty repair fee.

 

Limits of Liability

 

In the case of malfunction, the purchaser’s sole recourse shall be repair or replacement, as described in the preceding paragraphs. The GigRig will not be held liable to any party for damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In no event will The GigRig be liable for more than the amount of the purchase price, not to exceed the current retail price of the product. The GigRig disclaims any other warranties, express or implied. By using the product, the user accepts all terms herein.